Phase V - Ongoing Support

ICN members believe that to be truly successful, your new accounting system must grow with your business over time. Just as the needs and goals of your organization will change, your accounting system must evolve to help you meet those needs and pursue those goals.

We are dedicated to the long-term success of our clients. During the implementation process, efforts will be made to learn as much about your business as possible. This knowledge will be critical for a successful evolution of your accounting system.

To ensure that your new system keeps pace with your business, we will perform an annual system review. This review has been designed to examine the use of your system and recommend ways to improve operations through new or under-utilized features.

Additionally, with each new client, we initiate a proactive contact plan where the senior consultant assigned to the client has the responsibility to make contact on a predetermined time interval. We have found this approach to be an effective means of ensuring that users continue to remain satisfied and productive with their new accounting system.

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